How do I file a life insurance claim ?

Life insurance claims can be made either on death of the policyholder, on maturity of the policy or as a Rider claim. In case of death claim, the beneficiary who is the nominee of the policy should intimate about the claim to the insurer at the earliest by filling the intimation form which can be obtained from the nearest branch of the insurance company or can be downloaded from the website of the insurance company. Relevant documents like death certificate of the insured person, birth certificate of the insured person (for proof of age), the original policy document, and any other documents requested by the insurer should be provided.

The insurer is obliged to settle claims, once filed, within 30 days of receipt of all documents. In case further investigation is needed, the insurer gets six months to complete its procedures from the date of receiving written intimation of the claim.

If you are making a maturity claim, the insurer reaches out to the policyholder in advance with a bank discharge form, which the policy holder has to fill in and submit to the insurer along with the relevant documents requested.

In the case of rider claims, which are additional benefits accruing to policy holders for paying extra premium, duly filled claim forms and policy copies are to be submitted to the insurer. Different riders like Waiver of Premium and Critical Illness are settled through different means.